In addition to checking their bills, GEPCO customers can also find useful details like load-shedding schedules and peak hours to help manage their electricity usage. The platform allows users to retrieve duplicate bills and pay bills online, offering the convenience of accessing and downloading a GEPCO Bill anytime.
With its commitment to customer ease, this GEPCO online bill service enhances efficient payment management, record-keeping, and quick access to duplicate bill copies, ensuring a smooth and hassle-free experience.
How to Check GEPCO Online Bill
If you haven’t received your GEPCO bill, there’s no need to worry. The GEPCO online bill check portal allows you to access and print your GEPCO duplicate bill conveniently from anywhere. By simply entering your GEPCO 14-digit reference number, you can quickly retrieve your bill, eliminating the hassle of waiting for it to arrive at your doorstep. This user-friendly service enables customers to manage their GEPCO online bill easily, allowing for both viewing and downloading, which is perfect for record-keeping. For those who may have lost their printed bills or need a past bill, the system also allows downloading in PDF format.
The GEPCO e-bill checking system is designed to simplify the process of bill management. Customers can swiftly perform a Bijli ka bill check online, viewing their electricity consumption details, including unit usage, cost per unit, and any applicable taxes. Furthermore, the portal provides vital information such as due dates and potential fines for late payments. With these features, GEPCO aims to enhance customer satisfaction by promoting efficient electricity bill check without the need to visit physical offices.
Overall, the GEPCO online bill service is a valuable tool for customers, offering the flexibility to check bills anytime, anywhere. It not only saves time but also keeps customers informed about their electricity usage and payment schedules. With everything accessible in one place, managing your WAPDA bill online has never been easier. Whether you’re looking for a duplicate bill or need to check your GEPCO bill online, the process is seamless and straightforward.
Follow these steps to get and check your bill online:
How to find Duplicate bill Reference Number
Finding your GEPCO reference number is simple with a few straightforward steps.
How to Check Online GEPCO Bill Without Reference Number
Do you know how to check and download duplicate gepco bill without reference number. If you still can’t find the reference number, contacting GEPCO or PITC customer service can help. They can assist you in locating the necessary information tied to your account.
Method to Check duplicate GEPCO Bill Without Reference Number
Check Duplicate Bill Through SMS
GEPCO has introduced a convenient SMS service for its consumers, enabling them to receive duplicate bills and meter readings directly on their mobile phones. This service simplifies the process of staying updated with billing information without needing to access the website every time.
To use the service, consumers must visit the official GEPCO website, where they can fill out a form with their reference number and mobile number. For the latest meter readings, simply send the reference number and mobile number via SMS to 03-330-430-111. This system ensures timely updates and hassle-free access to important billing details.
Overview of Gujranwala Electric Power Company Limited (GEPCO)
The online billing system from Gepco allows customers to check their bills using a unique 14-digit reference number located on their electricity bill. This number helps users access their current and previous bills through the Gepco website or third-party platforms.
Customers can pay their bills online through various channels such as mobile banking apps and internet banking. They can easily download or print their bills for record-keeping. The system aims to streamline the billing process, making it simpler and more efficient for customers to manage their electricity payments.
The Gepco Online Billing System offers a convenient way to access and manage electricity bills. It allows customers to check their bills, make payments, and download duplicate bills easily.
What Is GEPCO?
Gujranwala Electric Power Company (Gepco) is the electricity supplier for the Gujranwala region in Pakistan. It provides power to residential, commercial, and industrial customers. Gepco aims to ensure reliable electricity supply while enhancing customer service. The company is responsible for maintaining the electricity infrastructure, bill collection, and customer support. It utilizes technology to improve efficiency and convenience for its users.
History and Operations of GEPCO
GEPCO was established in 1998 as part of the government’s initiative to improve electricity distribution. Its creation aimed to provide reliable power to the consumers in the Gujranwala region and its surroundings.
Initially, GEPCO operated under the Pakistan Electric Power Company. Over the years, it has transitioned to a more autonomous corporate structure, which has enhanced its operational efficiency. Today, it manages a vast network that includes numerous substations and distribution lines.
The company focuses on minimizing power losses and improving service quality. GEPCO emphasizes technology and digitization in managing its operations. This includes initiatives like online bill payment systems for customer convenience.
Area Under GEPCO’s
GEPCO, the Gujranwala Electric Power Company, providing electricity to industrial and business districts in Punjab. Through a network of sub-offices and dedicated staff in each district, GEPCO ensures smooth and efficient operations. The company focuses on offering reliable power supply and simplifying the billing process to enhance consumer satisfaction.
Districts and Sub-Districts Offices Name Under GEPCO
How to Pay GEPCO electricity Bill Payment Online
Paying your GEPCO electricity bill has become convenient with multiple online and offline options.
Online methods
In the digital age, consumers can save time by using online methods such as
- Easy Paisa
- One Link
various mobile applications to complete their payments effortlessly.
Offline methods
- commercial bank
- post office
- NADRA collection point.
These options ensure that consumers have a variety of accessible ways to manage their bill payments, whether they choose to do it online or in person.
GEPCO Peak Hours
GEPCO has identified peak hours as the periods of highest electricity demand.. During these times, households and businesses heavily use electrical appliances like air conditioners and heaters, leading to increased consumption and a greater strain on the power grid. GEPCO imposes extra charges during these hours to discourage excessive electricity use.
| Months | Peak-Hours Timing |
| December to February | 5 PM to 9 PM |
| March to May | 6 PM to 10 PM |
| June to August | 7 PM to 11 PM |
| September to November | 6 PM to 10 PM |
Off-peak hours
when the demand for electricity is lower, provide an opportunity to save on energy bills as rates tend to be cheaper. By managing your electricity usage outside of peak times, you can reduce both the stress on the grid and your overall costs. Understanding these periods can help you make smarter choices about when to use high-energy appliances.
Customer Care Details & Support Numbers
GEPCO is dedicated to providing excellent services to its customers, with a 24-hour professional team available to address any electricity-related issues. Their customer care center is highly responsive, offering wise suggestions and efficient solutions to help customers with queries and concerns. Customers can reach out to the support team anytime for assistance.
The central office, Model Town in Gujranwala, Punjab, serves as the headquarters for managing all operations, including customer service, billing, and maintenance. For significant issues or in-person assistance, customers can visit this location. Additionally, GEPCO offers specific support numbers for each district to help resolve technical issues or inquiries regarding new connections and services.
Helpline Number : 03-330-430-111
SMS Complaint Number: 8118
Customer Care Email: [email protected]
Head Office Address: Gujranwala Electric Power Company 565/A Model Town, G.T Road, Gujranwala
Other GEPCO Helpline Number
- 055-9200592
- 055-9200507
- 055-9200519
- 055-9200504
Customer Service Center Sialkot: GEPCO Colony, Shahab Pura Road, Sialkot (052-9250693-94)
Customer Service Center Narowal: 132 KV Grid Station, Narowal (0542-412666)
Customer Service Center Gujrat: GEPCO Complex, G.T. Road, Gujrat (053-9260290)
GEPCO Management Information System
The GEPCO Management Information System (MIS) is a comprehensive portal designed to streamline the operations of the Gujranwala Electric Power Company. It centralizes data related to electricity consumption, billing, and customer management, allowing GEPCO to enhance service delivery, efficiency, and resource management. By integrating with customer service platforms and automating the billing process, the system ensures accurate and timely bill generation, improving customer satisfaction and reducing errors.
- Centralized Data Management: The GEPCO Management Information System (MIS) centralizes all data related to electricity consumption, billing, and customer information, streamlining operations for quick and accurate data access.
- Efficient Billing Process: The MIS automates the billing process, ensuring customers receive accurate and timely electricity bills, reducing errors and enhancing customer satisfaction.
- Real-Time Monitoring: GEPCO MIS allows for real-time monitoring of electricity consumption and supply, helping to identify peak hours and manage the stress on the power grid more effectively.
- Customer Service Integration: The system connects with customer service platforms, enabling customers to check their bills, report outages, and receive technical support seamlessly.
- Enhanced Communication: Through the MIS, GEPCO can efficiently send important notifications and updates to customers via SMS, including meter readings, billing details, and maintenance schedules.
- Improved Efficiency: By centralizing and automating various processes, the MIS enhances the overall efficiency of GEPCO’s operations, reducing operational costs and improving service delivery.
- Accurate Data: The system provides up-to-date, accurate data, enabling GEPCO to make informed decisions regarding electricity distribution and resource management.
- Customer Satisfaction: The integration of customer service features ensures that customers receive timely, accurate information, improving their overall experience with GEPCO.
- Data Collection and Processing: The MIS collects data from multiple sources, such as smart meters and billing systems, and processes this information to provide valuable insights into electricity usage and peak hours.
- Proactive Management: With actionable insights generated by the MIS, GEPCO can proactively manage electricity supply and demand, reducing the likelihood of outages and other issues.
Taxes and Charges on GEPCO Bill
GEPCO bills contain various taxes and charges that significantly impact the total amount customers owe. Consumers are advised to carefully review their bills to stay informed about these charges, as they can fluctuate based on consumption levels, government policies, and energy prices. Understanding these components is essential for better managing electricity expenses.
Electricity Duty (1.5%):
Imposed by the provincial government on electricity consumption; calculated as a percentage of the total electricity cost.
General Sales Tax (17%)
A federal tax applied to electricity sales, typically a fixed percentage of total electricity charges.
Income Tax (PKR 50):
Varies based on electricity usage, with higher consumption resulting in higher tax rates.
TV License Fee (PKR 35):
Collected for funding public broadcasting by the Pakistan Television Corporation; a small, fixed amount added to the bill.
Neelum-Jhelum Surcharge (1%):
Supports the Neelum-Jhelum hydropower project; a small percentage of the total bill.
Fuel Price Adjustment (PKR 100):
Reflects fluctuations in fuel prices used for electricity generation; adjusted periodically.
Financing Cost Surcharge (0.1%):
Helps cover financing costs associated with power sector projects; constitutes a small percentage of the total bill.
Meter Rent:
Charged for metering services, covering the cost of maintaining, installing, and reading the meter.
Late Payment Charges:
Applied if the bill is not paid by the due date; additional charges incurred after the specified date.
Charges like meter rent and late payment fees are also commonly seen, depending on service usage and bill payment timing.
GEPCO Complaint Numbers
If you encounter issues with your electricity services and need to contact GEPCO officials, they provide several contact numbers based on your location. For general complaints, you can reach out to the
| Name of Office | Complaint Number |
| NEPRA (National Electric Power Regulatory Authority) | 051-9206500 |
| WAPDA (Water and Power Development Authority) | 111-118-118, 042-99202211 |
| GEPCO (Gujranwala Electric Power Company) | 118, 0800-000-34, 055-920-0516 |
| District | Complaint Number |
| Gujranwala District | 055-9200505 |
| Gujrat District | 053-9260290 |
| Sialkot District | 052-9250693 |
| Hafizabad District | 0547-523421 |
| Narowal District | 0542-412666 |
| Mandi Bahauddin District | 0546-520088 |
GEPCO Online Complaint
How to Apply for a GEPCO Electricity New Meter Connection
Applying for a new electricity meter connection with GEPCO is a straightforward process designed to serve residential, commercial, and industrial customers.
You can apply for a new connection in three categories. First, determine which category you want.
- Category I: 1KW to 15KW (typically for residential use)
- Category II: 16KW to 70KW (commercial use)
- Category III: 70KW to 500KW (industrial use)
Follow these steps to submit your application for a new meter:
- Visit the GEPCO Website: Navigate to the official GEPCO website to access the online application form for a new meter connection.
- Fill Out the Application Form: Provide accurate personal and property details, including your CNIC, contact information, and property address where the new connection is required.
- Attach Required Documents: Ensure you upload all necessary documents, such as proof of property ownership, your CNIC, and any other requested paperwork.
- Submit the Application: After completing the form and attaching documents, submit the application online.
- Follow Up: Once submitted, GEPCO will review your application. You may be contacted for verification or additional information.
After approval, GEPCO will install the new meter at your premises and activate your electricity connection.